The recording of complaints, incidents and risks is often caried out on disconnected or paper-based systems. The deep analysis and progress of these elements is difficult to track and report on in a timely manner.
A single platform that has a simplified way to record and monitor the progress of complaints, PALS, audit, incidents and risks. The platform allows for detailed monitoring and reporting of all these elements, and dashboards and reports support detailed real-time analysis.
Organisations are able to stay ahead of managing all these elements and improve services through timely operational and strategic analysis of the data.